Privacy Policy

1. Introduction

This Privacy Policy explains how Society 5IVE, a Phoenix-based interior design studio ("Company," "we," "our," or "us"), collects, uses, processes, and protects your personal information when you visit and interact with this website.

By accessing or using this website, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with our privacy practices, please do not use this website.

2. Information We Collect

We collect only information that you voluntarily provide through website contact forms and communication methods. We do not collect data through analytics tools, tracking pixels, or cookies.

The information we collect includes:

• Name: Your full name for identification and project communication
• Email address: To send you responses, project updates, and design information
• Phone number: For direct communication regarding consultations or projects
• Project details: Information about your design needs, preferences, room specifications, and scope of work
• Messages: Any questions, inquiries, or additional information you provide through contact forms
• Business information: If you represent a commercial entity, company details relevant to your project

You are never required to provide personal information to browse the website. Information is only collected when you voluntarily submit a form or contact us directly.

3. How Your Information is Collected

3.1 Netlify Forms

When you submit a contact form or inquiry on this website, your submission is processed securely through Netlify Forms, a form processing service. Netlify may temporarily store your submission data to deliver it to our email address. Netlify complies with industry security standards and maintains strict data protection practices.

For more information about Netlify's privacy practices, visit: Netlify Privacy Policy

3.2 AWS Hosting

This website is hosted on Amazon Web Services (AWS), a secure cloud hosting provider. AWS may collect basic server logs including:

• IP addresses (for security and troubleshooting purposes)
• Browser information and device type
• Error logs and server performance data
• Request timestamps

These server logs are used only for website security, performance optimization, and troubleshooting. We do not use server logs to identify, track, or profile individual visitors. AWS maintains comprehensive security measures and privacy protections. For AWS privacy practices, visit: AWS Privacy

3.3 Direct Communication

You may also provide information directly through email, phone calls, or in-person consultations. Any information you share directly is handled according to this Privacy Policy.

4. How We Use Your Information

We use the information you provide solely for legitimate business purposes:

• To respond promptly to your inquiries and questions
• To provide information about our interior design services
• To schedule design consultations or project meetings
• To discuss your project needs, preferences, and timeline
• To send you project updates, proposals, or design recommendations (if you authorize)
• To communicate about services you have requested
• To provide customer support and address concerns
• To comply with legal obligations or respond to lawful requests

We never use your information for marketing purposes without your explicit consent, and we do not sell, rent, lease, or share your personal information with third-party marketers or external companies. Your contact information is kept confidential and used only for communication related to your inquiry or project.

5. How We Protect Your Information

We implement reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Secure hosting: The website is hosted on Amazon Web Services, which maintains enterprise-grade security infrastructure
• Encrypted connections: All data transmission is protected using HTTPS encryption (SSL/TLS protocols)
• Form security: Contact forms are processed securely through Netlify's protected infrastructure
• Limited access: Only authorized personnel have access to collected information
• Data minimization: We collect only necessary information and retain it only as long as needed

While we employ industry-standard security practices, no online system is completely secure. We cannot guarantee absolute security of your information. By providing information to us, you acknowledge this inherent risk and consent to transmission of your data.

6. Third-Party Service Providers

We do not permit third-party advertising networks, analytics providers, or data brokers to track your activity on this website. Your information is shared only with service providers who require access to perform specific functions:

• Netlify: To securely process and deliver your form submissions
• AWS: To provide secure hosting, maintenance, and infrastructure support
• Email service (if applicable): To deliver communications you request

These service providers are contractually obligated to use your information only for the specific services they provide and to maintain appropriate security standards. We do not allow them to use your information for their own marketing or other purposes.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law:

• Inquiry forms: Retained for up to 1 year after submission
• Client information: Retained during the project duration plus 3 years for business records
• Email communications: Retained according to business necessity and legal requirements

After the retention period, information is securely deleted or archived. You may request deletion of your information at any time by contacting us.

8. Your Privacy Rights and Choices

You have the right to control your personal information and may request to:

• Access: Request a copy of all personal information we have collected about you
• Update: Correct or update your personal information if it is inaccurate or incomplete
• Delete: Request deletion of your personal information (subject to legal obligations)
• Export: Receive your information in a portable format
• Opt-out: Unsubscribe from any non-essential communications

To exercise any of these rights, contact us using the information provided at the bottom of this page. We will respond to legitimate requests within 30 days.

9. No Tracking, Cookies, or Analytics

Unlike many websites, Society 5IVE does not use:

• Google Analytics or other analytics platforms
• Advertising cookies or retargeting pixels
• Social media tracking pixels
• Marketing automation tools
• User behavior tracking

Your browsing activity on this website is private and is not tracked, monitored, or analyzed. This privacy-first approach means we do not create a detailed profile of your behavior or interests.

10. Children's Privacy

This website is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has submitted information to us, we will take steps to delete such information and terminate the child's account or communication channel.

Parents or guardians who believe a child has provided information to us should contact us immediately using the information at the bottom of this page.

11. California Consumer Privacy Act (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA). These include the right to:

• Know what personal information is collected about you
• Know whether your personal information is sold or shared
• Delete personal information collected from you
• Opt-out of the sale or sharing of your personal information

We do not sell or share your personal information. To exercise CCPA rights, submit a verifiable consumer request by contacting us using the information below.

12. General Data Protection Regulation (GDPR)

If you are located in the European Union or other jurisdictions with similar data protection laws (GDPR), you have the right to:

• Access your personal data
• Rectify inaccurate information
• Request erasure of your data
• Restrict processing of your information
• Data portability
• Withdraw consent at any time

We process your information based on your consent or for legitimate business purposes. You may withdraw consent at any time by contacting us. Processing international data transfers comply with applicable regulations.

13. Third-Party Links

This website may contain links to third-party websites, vendor sites, and external resources. We are not responsible for the privacy practices, policies, or content of these external sites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

14. Changes to This Privacy Policy

We may update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. The most recent version will always be posted on this page with an updated "Last Updated" date.

If we make material changes to this policy, we will provide notice by posting the updated policy on this page and updating the date. Continued use of the website after such modifications constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We will respond to privacy-related requests and inquiries within 30 days of receipt.